Ethics & Communication

Introduction to Business Ethics
The nature, purpose of ethics and morals for organizational interests; ethics and conflicts of interests; ethical and social implications of business policies and decisions; corporate social responsibility; ethical issues in corporate governance.
Environment Issues
Protecting the Natural Environment – prevention of pollution and depletion of natural resources; conservation of natural resources.

Ethics in Workplace
Individual in the organisation, discrimination, harassment, gender equality.
Ethics in Marketing and Consumer Protection
Healthy competition and protecting consumer’s interest.
Ethics in Accounting and Finance
Importance, issues and common problems.

Elements of Communication
(a) Forms of communication: formal and informal, inter-departmental, verbal and non-verbal; active
listening and critical thinking
(b) Presentation skills including conducting meeting, press conference
(c) Planning and composing business messages
(d) Communication channels
(e) Communicating corporate culture, change, innovative spirits
(f) Communication breakdowns
(g) Communication ethics
(h) Groups dynamics; handling group conflicts, consensus building; influencing and persuasion skills;
negotiating and bargaining
(i) Emotional intelligence – emotional quotient
(j) Soft skills – personality traits; interpersonal skills; leadership.

Communication in Business Environment
(a) Business Meetings – Notice, Agenda, Minutes, Chairperson’s speech
(b) Press releases
(c) Corporate announcements by stock exchanges
(d) Reporting of proceedings of a meeting.

Basic Understanding of Legal Deeds and Documents
(a) Partnership deed
(b) Power of Attorney
(c) Lease deed
(d) Affidavit
(e) Indemnity bond
(f) Gift deed
(g) Memorandum and articles of association of a company
(h) Annual Report of a company.