BUSINESS COMMUNICATION AND PRESENTATION SKILLS

Paper Code: 
BCS 111
Credits: 
4
Contact Hours: 
60.00
Max. Marks: 
100.00
Objective: 

On completion of this course, the students will be able to;

CO 1:To adapt usage of grammar, vocabulary and communication

CO 2:To correlate the essentials of good communication skills effective listening and speaking

CO 3:To provide an understanding of e correspondence and it's importance

CO 4:Deconstructing the need and importance of oral form of communication in today's business world

CO 5:Validating good and efficient presentation skills

 

12.00
  • Essentials Grammar and its usage

         -Noun, Pronouns, Verbs, Adjectives, Adverbs, Prepositions, Conjunctions, Interjection, Voice, Articles, Tenses, Prefix and Suffix, Punctuations etc.;

  • Enriching vocabulary

Choice of words, Synonyms and Antonyms

 

  • Others

Common errors in English  Words with multiple meaning,  One word substitution,  Words frequently mis-spelt,  Homophones,  Idioms and phrases,  Proverbs,  Abbreviations,  Para jumbles,  Sentence completion,  Sentence arrangement,  Sentence correction,  Foreign words and phrases commonly used

 

Comprehension and Passages and art of summarizing            

  • Business Correspondence

Business Letters- Its Essentials, Parts, Types, Salutations  Positive Messages, Negative Messages and Persuasive Messages

 

  • Inter and Intra departmental Communication

Business Reports, Inter and Intradepartmental Communication- Office, Orders, Office Circulars, Memorandum, Office Notes, Management Information System (MIS)

 

 

  • E Correspondence
  • Concept of Web, Internet and E correspondence  Intranet- Benefit and Purpose·  Email- Features, Procedure to Write a Formal Email, Email Etiquettes  Essential Elements of Email- Subject line, Formal Greeting, Target Audience (Reader), Clarity and Conciseness, Formal Closing, Proof reading, Feedback  Advantages and Disadvantages of Email

 

  • Business Communication

Concept of Communication, Meaning and Significance of Good Communication Business Communication- Principles and Process Means of Communication- Written, Oral, Visual, Audiovisual Choice of Modes of Communication

 

Communication Networks- Vertical, Circuit, Chain, Wheel, Star Commonly used Mediums of Digital Communication- Email, SMS, Voice mail, Multimedia, Teleconferencing, Mobile Phone Conversation, Video Conferencing etc.  Listening Skills-Types, Purpose, Steps to Effective Listening, Barriers to Effective Listening and Ways to overcome the Barriers Barriers to Effective Communication and Ways to overcome the Barriers                                                              

 

 

  • Listening Skills
  • Written Communication Skills
  • Oral communication Skills

 

Essential Readings: 

• Study Material Published by ICSI

References: 

SUGGESTED READINGS:

  • Scanner-Arun Kumar(ShuchitaPrakashans(P) Ltd

e-RESOURCES:

https://www.icsi.edu/media/webmodules/CSEET/BUSINESS_COMMUNICATION.pdf

JOURNALS:

https://www.icsi.edu/e-journals/

 

Academic Year: 
2022-2023
  • Printer-friendly version
  • PDF version