Business Communication: Concept, Features, Importance, Limitations; Means of Communication- written, oral, visual, audio- visual; Principles and Essentials of Business Communication; Process of Communication; Barriers to Communication

Business Correspondence I

•  Human Resource: Preparation of Resume, Job Application, Drafting of interview letters, Call Letters and offer of Appointment, Provisional and Final appointment orders, Goodwill messages, Condolence Letters.
• Purchase: Request for Quotations, Tenders, Samples and drawings, Purchase Order, Order Acceptance, Complaints and follow up.
• Sales: Drafting of Sales Letter, Circulars, Preparation of Sales Notes, Sales Report, Sales Promotion Matters, Classified, Public Notices. Customers Correspondence regarding Dues, Follow up.

Business Correspondence II

Letters -  Accounts:  Correspondence  with  Various  Agencies;

Banks- Regarding Over-Drafts, Cash Credits and Account Current, Insurance Companies - Regarding Payment, Renewal of Insurance Premium, Claims and their Settlement.

Secretarial: Correspondence with Shareholders and Debenture- Holders  Pertaining  to  Dividend  and  Interest,  Transfer  and Transmission, Stock Exchanges, Registrar of Companies and Various Authorities like Reserve Bank of India, SEBI.

Introduction to Preparation of Agenda and Minutes for Meetings.

Administration: Drafting of Messages, Messages through Electronic Media; Public Notices and Invitations; Representations to Trade Associations, Chambers of Commerce and Public Authorities.

Inter-departmental Communication: Internal Memos; Office Circulars; Office Orders; Office Notes; Representation to Chief Executive and Replies thereto; Communication with Regional/Branch Offices.

-Preparation of Press Releases.

-Correspondence.